Refund policy

We strive to ensure your complete satisfaction with every purchase you make from our website. However, we understand that there may be instances where you need to return a product. If you have decided to return the products you have ordered, please contact our customer service via email info@wtfisdtf.com.
We have outlined our return policy below to make the process as smooth and convenient as possible.

Eligibility for Returns:
You may initiate a return within 14 days from the date of delivery. The item must be unused, in its original packaging, and in the same condition as you received it. Personalized items are not eligible for returns.

Return Process:
To initiate a return, please contact us within the specified return period. When contacting us, please include your order number, the reason for the return, and any relevant photographs or information that can help us better understand the issue. Please ensure that the item is securely packaged to prevent any damage during transit. We recommend using a courier service with tracking capabilities for your return shipment. You will be responsible for the return shipping costs unless the return is due to our error or a defective product.

Inspection and Refunds:
Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the returned item is approved, we will process your refund within 7 days. The refund will be issued to the original payment method used during the purchase. Please note that shipping and handling charges are non-refundable. In the event that the returned item does not meet the return eligibility criteria, we will contact you to discuss available options.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or offer a refund, depending on the specific situation.In some cases, we may request photographic evidence or a detailed description of the issue to assist us in processing your claim promptly.

Exchange Policy:
We do not offer direct exchanges.